The payout takes place max. two weeks after the check-in of your guest. We deduct the commission from the payout amount. Please note that the payout information has been properly entered. For payouts we only need the name of the payee, IBAN, and BIC. Payouts are fully automated. As soon as we have made a payout, you can view it in your user account under the menu item Payouts. For our mediation service you will immediately receive an invoice, which we will send you by e-mail and make available in your user account.