Security Deposit & Conflict Solutions
- Unfortunately, the guest has left us incorrect account information for repayment of the deposit. What can we do?
- A guest cannot deposit the deposit. What should we do in such a case?
- The guest has left earlier than his actual check-out date. Are we allowed to pay back the deposit already at his departure or do we have to wait until the reservation has been completed?
- Unfortunately, the guest has left us incorrect account information for repayment of the deposit. What can we do?
- If there is damage to the room, may I keep part or all of the deposit?
- A guest has violated the house rules. May I terminate this guest?