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  4. Security Deposit & Conflict Solutions

Security Deposit & Conflict Solutions

  • Unfortunately, the guest has left us incorrect account information for repayment of the deposit. What can we do?
  • A guest cannot deposit the deposit. What should we do in such a case?
  • The guest has left earlier than his actual check-out date. Are we allowed to pay back the deposit already at his departure or do we have to wait until the reservation has been completed?
  • Unfortunately, the guest has left us incorrect account information for repayment of the deposit. What can we do?
  • If there is damage to the room, may I keep part or all of the deposit?
  • A guest has violated the house rules. May I terminate this guest?
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